Frequently Asked Questions
You've got questions, we've got answers. Read through our Frequently Asked Questions for our laundry services. If you don't find the answers you are looking for, please reach out to us.
Wash and Fold Questions
Please call ahead, we operate wash and fold services between 8 AM – 7 PM, same day orders must be dropped off by 12 noon.
Commercial-grade detergent.
No.
Pickup and Delivery Questions
Yes. If you have pets—especially dogs—please leave a note in your account or text us before your scheduled pickup. We require your pets to be secured and indoors at the time of pick up or delivery. This helps our drivers stay safe and ensures a smooth pickup. You can also include instructions like “Dog barks” or “Please don’t ring the doorbell.” Thanks for helping us provide safe and reliable service!
Pickup & Delivery: 8 AM – 7 PM
Last Pickup for Same Day: 12 PM
It is easy. Just click on the "Schedule a Pickup" button and input your information.
You must give us permission in your account to leave your clothes if you are not going to be home for the delivery. Tell us where to leave them. We don't want to be responsible if your clothes go missing so we need written permission to leave them.
There is a section called "Preferences" where you can let us know if you have any special instructions.
No there is not. You can cancel at any time.
Your credit card will be charged when your laundry order is completed.
We suggest putting your laundry in a laundry bag or a secure trash bag that can be cinched closed.
You can suspend your service until you return. Just log into your account and put your service on hold until you return.